Traženo po: Black, Hulda G.

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1. A storytelling perspective on online customer reviews reporting service failure and recovery ...

Black, Hulda G.. A storytelling perspective on online customer reviews reporting service failure and recovery / Hulda G. Black, Scott W. Kelley. - 2009. // Journal of travel & tourism marketing OTPIS 2021. Vol. 26 (2009), No. 2

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