Peng, Cheng. How do diners make decisions among casual dining restaurants? An exploratory study of college students / Cheng Peng, Anil Bilgihan, Jay Kandampully. - 2015. // International journal of hospitality and tourism administration. Vol.16 (2015), No. 1-2
Service failure, tipping behavior, and the effect of service industry experience / Milos Bujisic ... [et al.]. - 2014. // Journal of quality assurance in hospitality & tourism. Vol. 15 (2014), No. 3-4
The information technology (IT) skills of hospitality school graduates as perceived by hospitality professionals / Anil Bilgihan ... [et al.]. - 2014. // Journal of teaching in travel & tourism : the official journal of ISTTE - International Society of Travel and Tourism Educators. Vol. 14 (2014), No. 4
There is no 'i' in recovery: managements' perspective of service recovery / Kevin Murphy ... [et al.]. - 2015. // Journal of quality assurance in hospitality & tourism. Vol. 16 (2015), No. 3-4
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