Cross border traveler satisfaction to the Shenzhen special economic zone of China / Jeff Beck ... [et al.]. - 2004. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 11 (2004), No. 2-3
Beck, Jeff. Insuring quality service: training mystery shoppers / Jeff Beck, Joe Lalopa, Justin Hall. - 2003. // Journal of human resources in hospitality and tourism. Vol. 2 (2003), No. 2
Beck, Jeff. Mystery shopping in lodging properties as a measurement of service quality / Jeff Beck, Li Miao. - 2004. // Journal of quality assurance in hospitality & tourism. Vol. 4 (2003), No. 1-2
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Cross border traveler satisfaction to the Shenzhen special economic zone of China ...