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zapisa / records: 37427 pogodaka / hits: (5 ) 5
1. članak / article Customer complaints and organizational responses: a study of hotel guests in Northern Cyprus ...
Customer complaints and organizational responses: a study of hotel guests in Northern Cyprus / Ugur Yavas ... [et al.]. - 2004. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 11 (2004), No. 2-3
2. članak / article Measuring marketing culture: a study of frontline employees in Turkish hotels ...
Karatepe, Osman M.. Measuring marketing culture: a study of frontline employees in Turkish hotels / Osman M. Karatepe, Turgay Avci, Mehmet Tekinkus. - 2005. // Journal of travel & tourism marketing OTPIS 2021. Vol. 18 (2005), No. 1
3. članak / article Measuring service quality in the hotel industry: evidences from Northern Cyprus ...
Karatepe, Osman M.. Measuring service quality in the hotel industry: evidences from Northern Cyprus / Osman M. Karatepe, Turgay Avci. - 2002. // Anatolia : an international journal of tourism and hospitality research. Vol. 13 (2002), No. 1
4. članak / article Measuring the quality of airline services : evidence from Northern Cyprus ...
Kozak, Nazmi. Measuring the quality of airline services : evidence from Northern Cyprus / Nazmi Kozak, Osman M. Karatepe, Turgay Avci. - 2003. // Tourism analysis : an interdisciplinary journal. Vol. 8 (2003), No. 1
5. članak / article The measurement of job satisfaction: an empirical study of frontline employees in the Northern Cyprus hotel industry ...
The measurement of job satisfaction: an empirical study of frontline employees in the Northern Cyprus hotel industry / Osman M. Karatepe...[et al.]. - 2003. // International journal of hospitality and tourism administration. Vol. 4 (2003), No. 1
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