Traženo po: service orientation
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zapisa / records: 37427 pogodaka / hits: (4 ) 4
1. članak / article ACE-ing the hiring process: a customer service orientation model ...
Costen, Wanda M.. ACE-ing the hiring process: a customer service orientation model / Wanda M. Costen, Deborah I. Barrash. - 2006. // Journal of human resources in hospitality and tourism. Vol. 5 (2006), No. 1
2. članak / article Improving hotel eficiency through integration of service and project management cultures ...
Sinclair, Marta. Improving hotel eficiency through integration of service and project management cultures / Marta Sinclair, Carl Sinclair. - 2009. // International journal of hospitality and tourism administration. Vol.10 (2009), No. 4
3. članak / article Service orientation, service quality, customer satisfaction, and customer loyalty: testing a structural model ...
Kim, Hyun Jeong. Service orientation, service quality, customer satisfaction, and customer loyalty: testing a structural model / Hyun Jeong Kim. - 2011. // Journal of hospitality marketing & management. Vol. 20 (2011), No. 5-6
4. članak / article Understanding students' intentions to join the hospitality industry: the role of emotional intelligence, service orientation, and industry satisfaction ...
Walsh, Kate. Understanding students' intentions to join the hospitality industry: the role of emotional intelligence, service orientation, and industry satisfaction / Kate Walsh, Song Chang, Eliza Ching-Yick Tse. - 2015. // The Cornell Hotel and restaurant administration quarterly. Vol. 56 (2015), No. 4
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