Pienaar, Jacobus. Burnout, engagement, coping and general health of service employees in the hospitality industry / Jacobus Pienaar, Sharron A. Willemse. - 2008. // Tourism management : research - policies - practice. Vol. 29 (2008), No. 6
Kwortnik, Robert J.. Shining examples of service when the lights went out: hotel employees and service recovery during the blackout of 2003 / Robert J. Kwortnik. - 2006. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 14 (2006), No. 2
Početak