Traženo po: service crisis

---

Početak        

zapisa / records: 37427 pogodaka / hits: (1 ) 1

1. Service problems, service crises and service disasters ...

Laws, Eric. Service problems, service crises and service disasters / Eric Laws. - 2001. // Journal of quality assurance in hospitality & tourism. Vol. 2 (2001), No. 1-2

---

Početak