Traženo po: self-service technology
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zapisa / records: 37427 pogodaka / hits: (5 ) 5
1. članak / article Deploying self-service technology in luxury hotel brands: perceptions of business travelers ...
Kucukusta, Deniz. Deploying self-service technology in luxury hotel brands: perceptions of business travelers / Deniz Kucukusta, Vincent C. S. Heung, Sandy Hui. - 2014. // Journal of travel & tourism marketing OTPIS 2021. Vol. 31 (2014), No. 1-2
2. članak / article Hotel information technology security: do hoteliers understand the risks? ...
Kim, Jungsun (Sunny). Hotel information technology security: do hoteliers understand the risks? / Jungsun (Sunny) Kim, John Farrish, Thomas Schrier. - 2013. // International journal of hospitality and tourism administration. Vol.14 (2013), No. 3-4
3. članak / article Preparing hospitality organizations for self-service technology ...
Lema, Joseph D.. Preparing hospitality organizations for self-service technology / Joseph D. Lema. - 2009. // Journal of human resources in hospitality and tourism. Vol. 8 (2009), No. 2
4. članak / article Self-service technology versus traditional service: examining cognitive factors in the purchase of the airline ticket ...
Lopez Bonilla, Jesus Manuel. Self-service technology versus traditional service: examining cognitive factors in the purchase of the airline ticket / Jesus Manuel Lopez-Bonilla, Luis Miguel Lopez-Bonilla. - 2013. // Journal of travel & tourism marketing OTPIS 2021. Vol. 30 (2013), No. 5-6
5. članak / article The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction ...
Mattila, Anna S.. The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction / Anna S. Mattila, Wonae Cho, Heejung Ro. - 2009. // Journal of travel & tourism marketing OTPIS 2021. Vol. 26 (2009), No. 2
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