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1. članak / article Development of a job satisfaction factor model for the lodging industry ...
Mount, Daniel J.. Development of a job satisfaction factor model for the lodging industry / Daniel J. Mount, A.L. "Bart" Bartlett. - 2002. // Journal of human resources in hospitality and tourism. Vol. 1 (2002), No. 1
2. članak / article Guest satisfaction in the U.S. lodging industry using the ACSI model as a service quality scoreboard ...
Guest satisfaction in the U.S. lodging industry using the ACSI model as a service quality scoreboard / Bonnie J. Knutson...[et al.]. - 2004. // Journal of quality assurance in hospitality & tourism. Vol. 4 (2003), No. 3-4
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