Tracey, J. Bruce. Ability versus personality : factors that predict employee job performance / J. Bruce Tracey, Michael C. Sturman, Michael J. Tews. - 2007. // The Cornell Hotel and restaurant administration quarterly. Vol. 48 (2007), No. 3
Hesford, James W.. Accounting research in the Cornell Quarterly: a review with suggestions for future research / James W. Hesford, Gordon Potter. - 2010. // The Cornell Hotel and restaurant administration quarterly. Vol. 51 (2010), No. 4
Behind the stars : a concise typology of Michelin restaurants in Europe / Colin Johnson... [et al.]. - 2005. // The Cornell Hotel and restaurant administration quarterly. Vol. 46 (2005), No. 2
Enz, Cathy A.. Creating a competitive advantage by building resource capability : the case of Outback Steakhouse Korea / Cathy A. Enz. - 2008. // The Cornell Hotel and restaurant administration quarterly. Vol. 49 (2008), No. 1
Pantelidis, Ioannis S.. Electronic meal experience: a content analysis of online restaurant comments / Ioannis S. Pantelidis. - 2010. // The Cornell Hotel and restaurant administration quarterly. Vol. 51 (2010), No. 4
Susskind, Alex M.. Guest service management and processes in restaurants: what we have learned in fifty years / Alex M. Susskind. - 2010. // The Cornell Hotel and restaurant administration quarterly. Vol. 51 (2010), No. 4
Susskind, Alex M.. How organizational standards and coworker support improve restaurant service / Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink. - 2007. // The Cornell Hotel and restaurant administration quarterly. Vol. 48 (2007), No. 4
Recovery strategies for service failures: the case of restaurants / Ilan Silber ... [et al.]. - 2009. // Journal of hospitality marketing & management. Vol. 18 (2009), No. 7
Marshall, Laurel A.. Restaurant management and operations: a tourism virtual experience / Laurel A. Marshall. - 2001. // Journal of teaching in travel & tourism : the official journal of ISTTE - International Society of Travel and Tourism Educators. Vol. 1 (2001), No. 2-3
Camillo, Angelo A.. Success and failure in Northern California : critical success factors for independent restaurants / Angelo A. Camillo, Daniel J. Connolly, Woo Gon Kim. - 2008. // The Cornell Hotel and restaurant administration quarterly. Vol. 49 (2008), No. 4
Lynn, Michael. Techniques for increasing servers' tips : how generalizable are they? / Michael Lynn, Michael McCall. - 2009. // The Cornell Hotel and restaurant administration quarterly. Vol. 50 (2009), No. 2
Klonowski, Darek. The development of franchise operations in emerging markets : the case of a Poland-based restaurant operator / Darek Klonowski, Jacqueline L. Power, Daniel Linton. - 2008. // The Cornell Hotel and restaurant administration quarterly. Vol. 49 (2008), No. 4
The effect of meal pace on customer satisfaction / Breffni M. Noone ... [et al.]. - 2007. // The Cornell Hotel and restaurant administration quarterly. Vol. 48 (2007), No. 3
Kimes, Sheryl E.. The role of technology in restaurant revenue management / Sheryl E. Kimes. - 2008. // The Cornell Hotel and restaurant administration quarterly. Vol. 49 (2008), No. 3
Humel, Emily. Using service blueprinting to analyse restaurant service efficiency / Emily Hummel, Kevin S. Murphy. - 2011. // The Cornell Hotel and restaurant administration quarterly. Vol. 52 (2011), No. 3
Početak
"Know before you serve" : developing a food-allergy fact sheet ...