Kim, Wansoo. Customers' responses to customer orientation of service employees in full-service restaurants: a relational benefits perspective / Wansoo Kim. - 2009. // Journal of quality assurance in hospitality & tourism. Vol. 10 (2009), No. 3
Petrick, James F.. First timers' and repeaters' perceived value / James F. Petrick. - 2004. // Journal of travel research. Vol. 43 (2004/05), No. 1
Početak