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1. Relationship between satisfaction and future behavior ...

Kozak, Metin. Relationship between satisfaction and future behavior / Metin Kozak, Jay Beaman. - 2006. // Tourism analysis : an interdisciplinary journal. Vol. 11 (2006), No. 6

2. Tourism destinations: antecedents to customer satisfaction and positive word-of-mouth ...

Abubakar, Binta. Tourism destinations: antecedents to customer satisfaction and positive word-of-mouth / Binta Abubakar, Felix Mavondo. - 2014. // Journal of hospitality marketing & management. Vol. 23 (2014), No. 7-8

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