Pechlaner, Harald. Customer value management as a determinant of the competitive position of tourism destinations / Harald Pechlaner, Egon Smeral, Kurt Matzler. - 2002. // Tourism review = Revue de tourisme = Zeitschrift für Fremdenverkehr. Vol. 57 (2002), No. 4
Bruwer, Bryan. Service quality perception and satisfaction in a New Zealand festivalscape: buying behavior effects / Bryan Bruwer. - 2013. // Tourism analysis : an interdisciplinary journal. Vol. 18 (2013), No. 1
Početak
Customer value management as a determinant of the competitive position of tourism destinations ...