Chang, Kuo-Chien. Raising consumers' sense of service in the hotel sector: an interactive perceptive of service tangibility / Kuo-Chien Chang, David D. C. Tarn. - 2008. // Anatolia : an international journal of tourism and hospitality research. Vol. 19 (2008), No. 2
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Raising consumers' sense of service in the hotel sector: an interactive perceptive of service tangibility ...