Traženo po: online hotel reviews
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zapisa / records: 37427 pogodaka / hits: (3 ) 3
1. članak / article Customer reviews of hotel experiences through consumer generated media (CGM) ...
Jeong, Miyoung. Customer reviews of hotel experiences through consumer generated media (CGM) / Miyoung Jeong, Myunghee Mindy Jeon. - 2008. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 17 (2008), No. 1-2
2. članak / article Ensuring positive feedback: factors that influence customer satisfaction in the contemporary hospitality industry ...
Radojevic, Tijana. Ensuring positive feedback: factors that influence customer satisfaction in the contemporary hospitality industry / Tijana Radojevic, Nemanja Stanisic, Nenad Stanic. - 2015. // Tourism management : research - policies - practice. Vol. 51 (2015)
3. članak / article Factors affecting customer satisfaction in repsonses to negative online hotel reviews: the impact of empathy, paraphrasing, and speed ...
Min, Hyounae. Factors affecting customer satisfaction in repsonses to negative online hotel reviews: the impact of empathy, paraphrasing, and speed / Hyounae Min, Yumi Lim, Vincent P. Magnini. - 2015. // The Cornell Hotel and restaurant administration quarterly. Vol. 56 (2015), No. 2
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