Traženo po: online complaints

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1. Complaining in cyberspace: the motives and forms of hotel guests' complaints online ...

Sparks, Beverley A.. Complaining in cyberspace: the motives and forms of hotel guests' complaints online / Beverly A. Sparks, Victoria Browning. - 2010. // Journal of hospitality marketing & management. Vol. 19 (2010), No. 7

2. Online consumer complaints about southeast Asian luxury hotels ...

Memarzadeh, Faranak. Online consumer complaints about southeast Asian luxury hotels / Faranak Memarzadeh, Hyo Jung (Julie) Chang. - 2015. // Journal of hospitality marketing & management. Vol. 24 (2015), No. 1-2

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