Louvieris, Panos. Managing customer behaviour dynamics in the multi-channel e-business environment : enchancing customer relationship capital in the global hotel industry / Panos Louvieris, John Driver, Jan Powell-Perry. - 2003. // Journal of vacation marketing : an international journal. Vol. 9 (2003), No. 2
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Managing customer behaviour dynamics in the multi-channel e-business environment : enchancing customer relationship capital in the global hotel industry ...