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1. Antecedentes for employee helping behavior in the hospitality industry ...

Antecedentes for employee helping behavior in the hospitality industry / Zhenpeng Luo ... [et al.]. - 2013. // Journal of China tourism research. Vol. 9 (2013), No. 1-2-3-4

2. Consumers' perceptions of fairness and the resultant effect on customer satisfaction ...

Severt, Denver. Consumers' perceptions of fairness and the resultant effect on customer satisfaction / Denver E. Severt, Paul D. Rompf. - 2006. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 15 (2006), No. 1

3. Dealing with service failures: the use of explanations ...

Bradley, Graham L.. Dealing with service failures: the use of explanations / Graham L. Bradley, Beverly A. Sparks. - 2009. // Journal of travel & tourism marketing OTPIS 2021. Vol. 26 (2009), No. 2

4. Managing quality to influence loyalty ...

Kan, Tang-Chung. Managing quality to influence loyalty / Tang-Chung Kan, Tsai-Fa Yen, Tzung-Cheng (T.C.) Huan. - 2009. // Anatolia : an international journal of tourism and hospitality research. Vol. 20 (2009), No. 1

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