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Jones, David L.. Hospitality industry sales force automation: organizational and individual levels of adoption and the implications on preformance, productivity and profitability / David L. Jones. - 2004. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 11 (2004), No. 2-3
Beck, Jeffrey. The importance of sales managers' activities and time allocation toward job success in lodging properties / Jeffrey A. Beck. - 2006. // Journal of human resources in hospitality and tourism. Vol. 5 (2006), No. 2
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An exploratory study of sales managers' activities in lodging properties ...