Scott-Halsell, Sheila A.. A study of emotional intelligence levels in hospitality industry professionals / Sheila A. Scott-Halsell, Shane C. Blum, Lynn Huffman. - 2008. // Journal of human resources in hospitality and tourism. Vol. 7 (2008), No. 2
Emotional intelligence and tourist services: the tour operator as a mediator between tourists nad residents / Alessandro S. Cavelzani...[et al.]. - 2003. // International journal of hospitality and tourism administration. Vol. 4 (2003), No. 4
Scott-Halsell, Sheila A.. Emotional intelligence differences: could culture be the culprit? / Sheila A. Scott-Halsell, Wanlanai Saiprasert, Jing Yang. - 2013. // Journal of teaching in travel & tourism : the official journal of ISTTE - International Society of Travel and Tourism Educators. Vol. 13 (2013), No. 4
Wolfe, Kara. Emotional intelligence, job satisfaction, and job tenure among hotel managers / Kara Wolfe, Hyun Jeong Kim. - 2013. // Journal of human resources in hospitality and tourism. Vol. 12 (2013), No. 2
Cha, Jaemin. The contribution of emotional intelligence to social skills and stress management skills among automated foodservice industry executives / Jaemin Cha, Ronald F. Cichy, Seung Hyun Kim. - 2009. // Journal of human resources in hospitality and tourism. Vol. 8 (2009), No. 1
Stanislavov, Ivaylo. The role of leadership for shaping organizational culture and building employee engagement in the Bulgarian gaming industry / Ivaylo Stanislavov, Stanislav Ivanov. - 2014. // Tourism : an international interdisciplinary journal. Vol. 62 (2014), No. 1
Walsh, Kate. Understanding students' intentions to join the hospitality industry: the role of emotional intelligence, service orientation, and industry satisfaction / Kate Walsh, Song Chang, Eliza Ching-Yick Tse. - 2015. // The Cornell Hotel and restaurant administration quarterly. Vol. 56 (2015), No. 4
Scott-Halsell, Sheila. Using a model of emotional intelligence domains to indicate transformational leaders in the hospitality industry / Sheila Scott-Halsell, Steven R. Shumate, Shane Blum. - 2008. // Journal of human resources in hospitality and tourism. Vol. 7 (2008), No. 1
Početak
A study of emotional intelligence levels in hospitality industry professionals ...