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1. An analysis of customers' e-complaints for luxury resort properties ...

Zheng, Tianshu. An analysis of customers' e-complaints for luxury resort properties / Tianshu Zheng, Hyewon Youn, Clark S. Kincaid. - 2009. // Journal of hospitality marketing & management. Vol. 18 (2009), No. 7

2. Residents as travel destination information providers: an online community perspective ...

Residents as travel destination information providers: an online community perspective / Irem Arsal ... [et al.]. - 2010. // Journal of travel research. Vol. 49 (2010/11), No. 4

3. The differential effects of the quality and quantity of online reviews on hotel room sales ...

Blal, Barbara. The differential effects of the quality and quantity of online reviews on hotel room sales / Ines Blal, Michael C. Sturman. - 2014. // The Cornell Hotel and restaurant administration quarterly. Vol. 55 (2014), No. 4

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