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1. Measurement of tourist satisfaction with restaurant services : a segment-based approach ...

Yüksel, Atila. Measurement of tourist satisfaction with restaurant services : a segment-based approach / Atila Yüksel, Fisun Yüksel. - 2002. // Journal of vacation marketing : an international journal. Vol. 9 (2003), No. 1

2. The effects of situational and personal characteristics on consumer complaint behavior in restaurant services ...

Kim, Jong-Hyeong. The effects of situational and personal characteristics on consumer complaint behavior in restaurant services / Jong-Hyeong Kim, Joseph S. Chen. - 2010. // Journal of travel & tourism marketing OTPIS 2021. Vol. 27 (2010), No. 1

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