Traženo po: customer services

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zapisa / records: 37450 pogodaka / hits: (6 ) 6

1. Best practices in customer services ...

Best practices in customer services / edited by Ron Zemke and John A. Woods. - New York, 1999

2. Breakthrough customer service : best practices of leaders in customer support ...

Breakthrough customer service : best practices of leaders in customer support / editor and contributor Stanley A. Brown. - Toronto, 1997

3. Keeping the edge : giving customers the service they demand ...

Keeping the edge : giving customers the service they demand / Dick Schaaf. - New York, 1995

4. Service management and marketing : a customer relationship management aproach ...

Service management and marketing : a customer relationship management aproach / Christian Gronroos. - 2nd ed. - Chichester, 2000

5. The expirience economy : work is theatre & every business a stage ...

The expirience economy : work is theatre & every business a stage / B. Joseph Pine and James H. Gilmore. - Boston, 1999

6. The Northbound train : finding the purpose setting the direction shaping the destiny of your organization ...

The Northbound train : finding the purpose setting the direction shaping the destiny of your organization / Karl Albrecht. - New York, 1994

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