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1. Limitations of cross-cultural customer satisfaction research and recomending alternative methods ...

Kozak, Metin. Limitations of cross-cultural customer satisfaction research and recomending alternative methods / Metin Kozak, Enrique Bigné, Luisa Andreu. - 2004. // Journal of quality assurance in hospitality & tourism. Vol. 4 (2003), No. 3-4

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