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zapisa / records: 37427 pogodaka / hits: (6 ) 6
1. članak / article An analysis of one-star online reviews and responses in the Washington, D.C., lodging market ...
Levy, Stuart E.. An analysis of one-star online reviews and responses in the Washington, D.C., lodging market / Stuart E. Levy, Wenjing Duan, Soyoung Boo. - 2013. // The Cornell Hotel and restaurant administration quarterly. Vol. 54 (2013), No. 1
2. članak / article An assessment of key hotel guest contact personnel in handling guest complaints ...
Tantawy, Alaa. An assessment of key hotel guest contact personnel in handling guest complaints / Alaa Tantawy, Erwin Losekoot. - 2000. // Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 4
3. članak / article Broadening the study of tourism: introducing to the special issue on the consumer psychology of travel/tourism behavior ...
Woodside, Arch G.. Broadening the study of tourism: introducing to the special issue on the consumer psychology of travel/tourism behavior / Arch G. Woodside, Marylouise Caldwell, Nancy D. Albers-Miller. - 2004. // Journal of travel & tourism marketing OTPIS 2021. Vol. 17 (2004), No. 1
4. članak / article Communication richness: why some guest complaints go right to the top - and other do not ...
Susskind, Alex M.. Communication richness: why some guest complaints go right to the top - and other do not / Alex M. Susskind. - 2015. // The Cornell Hotel and restaurant administration quarterly. Vol. 56 (2015), No. 3
5. članak / article Online complaining behavior in mainland China hotels: the perception of Chinese and non-Chinese customers ...
Au, Norman. Online complaining behavior in mainland China hotels: the perception of Chinese and non-Chinese customers / Norman Au, Dimitros Buhalis, Rob Law. - 2014. // International journal of hospitality and tourism administration. Vol.15 (2014), No. 3-4
6. članak / article Tourist harassment : a marketing perspective ...
Kozak, Metin. Tourist harassment : a marketing perspective / Metin Kozak. - 2007. // Annals of Tourism Research : a Social Sciences Journal. Vol. 34 (2007), No. 2
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