Traženo po: complaining behavior

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1. Customer dissatisfaction responses to restauran service failures: insights into noncomplainers from a relational perspective ...

Ro, Heejung. Customer dissatisfaction responses to restauran service failures: insights into noncomplainers from a relational perspective. - 2015. // Journal of hospitality marketing & management. Vol. 24 (2015), No. 3-4

2. Guest satisfaction barometer and benchmarking: expiriences from Austria ...

Matzler, Kurt. Guest satisfaction barometer and benchmarking: expiriences from Austria / Kurt Matzler, Harald Pechlaner. - 2001. // Journal of quality assurance in hospitality & tourism. Vol. 2 (2001), No. 3-4

3. Influencing factors on consumers' intention to complain in a franchise restaurant ...

Choo, Hyungsuk. Influencing factors on consumers' intention to complain in a franchise restaurant / Jooho Kim, Soyoung Boo. - 2011. // Journal of hospitality marketing & management. Vol. 20 (2011), No. 1-2

4. Obstaculos al reclamo : el comportamiento particular de los turistas ante los reclamos ...

Ekiz, Erdogan H.. Obstaculos al reclamo : el comportamiento particular de los turistas ante los reclamos / Erdogan Ekiz. - 2010. // Estudios y perspectivas en turismo. Vol. 19 (2010), No. 1

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