Traženo po: Media Richness Theory

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1. Communication richness: why some guest complaints go right to the top - and other do not ...

Susskind, Alex M.. Communication richness: why some guest complaints go right to the top - and other do not / Alex M. Susskind. - 2015. // The Cornell Hotel and restaurant administration quarterly. Vol. 56 (2015), No. 3

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