Traženo po: American Customer Satisfaction Index

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1. Guest satisfaction in the U.S. lodging industry using the ACSI model as a service quality scoreboard ...

Guest satisfaction in the U.S. lodging industry using the ACSI model as a service quality scoreboard / Bonnie J. Knutson...[et al.]. - 2004. // Journal of quality assurance in hospitality & tourism. Vol. 4 (2003), No. 3-4

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