Gallarza, Martina G.
      Managers' perceptions of delivered value in the hospitaliy industry / Martina G. Gallarza, Francisco Arteaga, Irene Gil-Saura.

KST: 2221; KST: 133-2; KST: 216-2; KST: 1023ES
* hotelijerstvo * manageri * kvaliteta u turizmu * Španjolska
* znanstveni članak
* delivered value * customer orientation * service culture * marketing myopia * hotel * index

* hotel industry * managers * quality in tourism * Spain

1. Arteaga, Francisco
2. Gil-Saura, Irene


U: Journal of hospitality marketing & management. Vol. 24 (2015), No. 7-8. - 857-893.

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