Invisible and intangible, but undeniable: role of ambient conditions in building hotel guests' loyalty / Myoungsun Suh ... [et al.].

KST: 2221; KST: 4221-4; KST: 1043
* hotelijerstvo * preferencije, vjernost * Sjeveroistočna Azija
* znanstveni članak
* physical environment * overall image * customer satisfaction * loyalty * luxury hotel

* hotel industry * preferences, loyalty * North-East Asia

1. Suh, Myoungsun
2. Moon, Hyoungeun
3. Han, Heesup
4. Ham, Sunny


U: Journal of hospitality marketing & management. Vol. 24 (2015), No. 7-8. - 727-753.

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