Radojevic, Tijana
      Ensuring positive feedback: factors that influence customer satisfaction in the contemporary hospitality industry / Tijana Radojevic, Nemanja Stanisic, Nenad Stanic.

KST: 4221; KST: 2221; KST: 712; KST: 102
* motivacije * hotelijerstvo * turistička statistika - teorija i metodološki problemi * Europa
* znanstveni članak
* customer satisfaction * hospitality industry * online hotel reviews * hotel rating * linear mixed model

* motivations * hotel industry * tourism statistics - theory and methodological problems * Europe

1. Stanisic, Nemanja
2. Stanic, Nenad


U: Tourism management : research - policies - practice. Vol. 51 (2015). - 13-21.

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