Key determinants of passenger loyalty in the low-cost airline business / Raphael K. Akamavi ... [et al.].

KST: 2254; KST: 4221-4
* zračni promet * preferencije, vjernost
* znanstveni članak
* low cost airline business model * disruptive innovation-led price * service employee self-efficacy * service recovery * passenger satisfaction * passenger trust * passenger loyalty

* air transportation * preferences, loyalty

1. Akamavi, Raphael K.
2. Mohamed, Elsayed
3. Pellimann, Katharina
4. Xu, Yue


U: Tourism management : research - policies - practice. Vol. 46 (2015). - 528-545.

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