Pan, Frank C.
      Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel / Frank C. Pan.

KST: 221; KST: 133-5; KST: 133-4
* hotelijerstvo * posebna pitanja * zaposlenici u ugostiteljstvu
* znanstveni članak
* tourist hotel * job satisfaction * perceived importance * importance-performance analysis (IPA) * organizational citizen behavior (OCB)

* hotel industry * special issues * employees in catering industry

U: Tourism management : research - policies - practice. Vol. 46 (2015). - 84-91.

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