Liu, Stephanie Qing
      "I want to help" versus "I am just mad": how affective commitment influences customer feedback decisions / Stephanie Qing Liu, Anna S. Mattila.

KST: 3223-1-1; KST: 422; KST: 41051
* ponašanje i iskustvo potrošača * psihologija turizma * Sjeverna Amerika
* znanstveni članak
* consumer behavior * experimental design * customer citizenship behavior

* consumer behaviour and experience * psychology of tourism * North America

1. Mattila, Anna S.


U: The Cornell Hotel and restaurant administration quarterly. Vol. 56 (2015), No. 2. - 213-222.

---