Weber, Karin
      Consumer response to service failure: the influence of acculturation / Karin Weber, Cathy H. C. Hsu, Beverley A. Sparks.

KST: 424-4; KST: 424-2; KST: 3223-1-1; KST: 1051
* turizam i socijalna psihologija * turizam i antropologija * ponašanje i iskustvo potrošača * Sjeverna Amerika
* znanstveni članak
* acculturation * service failure * hotel brands * ethnicity * Chinese * consumer behavior

* tourism and social psychology * tourism and anthropology * consumer behaviour and experience * North America

1. Hsu, Cathy H. C.
2. Sparks, Beverley A.


U: The Cornell Hotel and restaurant administration quarterly. Vol. 55 (2014), No. 3. - 300-313.

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