Service failure, tipping behavior, and the effect of service industry experience / Milos Bujisic ... [et al.].

KST: 333-4; KST: 333; KST: 1051
* napojnice * turističke usluge i proizvodi * Sjeverna Amerika
* znanstveni članak
* service failure * service industry experience * tipping

* tips * tourist services and products * North America

1. Bujisic, Milos
2. Parsa, H.G.
3. Bilgihan, Anil
4. Galloway, Jessica
5. Hern, Loren


U: Journal of quality assurance in hospitality & tourism. Vol. 15 (2014), No. 3-4. - 253-268.

---