The effect of jay-customer behaviors on employee job stress and job satisfaction / Gawon Kim ... [et al.].

KST: 133-5-1; KST: 3223-1-1; KST: 2221; KST: 1051
* negativne pojave (nasilje u poduzećima, mobing i sl.) * ponašanje i iskustvo potrošača * hotelijerstvo * Sjeverna Amerika
* znanstveni članak
* jay-customer * customer misbehavior * customer incivility * job stress * job satisfaction

* negative effects (mobing etc.) * consumer behaviour and experience * hotel industry * North America

1. Kim, Gawon
2. Ro, Heejung
3. Hutchinson, Joe
4. Kwun, David J.


U: International journal of hospitality and tourism administration. Vol.15 (2014), No. 3-4. - 394-416.

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