Modeling OCB for hotels: don't forget the customers / Emily Ma ... [et al.]. - 2013.

KST: 2221; KST: 133-4; KST: 133-5; KST: 1043
* hotelijerstvo * zaposlenici u ugostiteljstvu * posebna pitanja * Sjeveroistočna Azija
* znanstveni članak
* organizational citizenship behavior * customer service * hospitality * hotel management

* hotel industry * employees in catering industry * special issues * North-East Asia

1. Ma, Emily
2. Qu, Hailin
3. Wilson, Marie
4. Eastman, Ken


U: The Cornell Hotel and restaurant administration quarterly. Vol. 54 (2013), No. 3. - 308-317.

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