Michel, John W.
      Got support? The impact of supportive work practices on the perceptions, motivation, and behavior of cistomer-contact employees / John W. Michel, Michael J. Kavanagh, J. Bruce Tracey.

KST: 2221; KST: 133-4; KST: 4221; KST: 2412
* hotelijerstvo * zaposlenici u ugostiteljstvu * motivacije * unutarnja organizacija ugostiteljskog poduzeća
* znanstveni članak
* service climate * motivation * performance * retention

* hotel industry * employees in catering industry * motivations * internal organization of catering enterprise

1. Kavanagh, Michael J.
2. Tracey, J. Bruce


U: The Cornell Hotel and restaurant administration quarterly. Vol. 54 (2013), No. 2. - 161-173.

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