Mattila, Anna S.
      Time styles and waiting in crowded service environments / Anna S. Mattila, Lydia Hanks.

KST: 3223-1-1; KST: 2254; KST: 1051
* ponašanje i iskustvo potrošača * zračni promet * Sjeverna Amerika
* znanstveni članak
* crowding * waiting * time style * time orientation * emotions

* consumer behaviour and experience * air transportation * North America

1. Hanks, Lydia


U: Journal of travel & tourism marketing OTPIS 2021. Vol. 29 (2012), No. 3-4. - 327-334.

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