Emotional labor strategies, emotional exhaustion, and turnover intention: an empirical study of Chinese hotel employees, 87-105.
A conceptual framework for attracting Generation Y to the hotel industry using a seamless hotel organizational structure, 106-122.
Is organizational social capital crucial for productivity growth? An exploratoration of "trust" within luxury hotels in New Zealand, 123-145.
Responding to problem gamblers in the venue: role conflict, role ambiguity, and challenges for hospitality staff, 146-164.
Human resource and organizational managament content in the hospitality curriculum: how the professionals view it, 165-181.