Sign.: 4, M
Journal of hospitality marketing & management. Vol. 19 (2010), No. 8
Inv. br.: č2010/081-8
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
, 819-841.
Examining casino service quality in the Asian Las Vegas: an alternative approach
, 842-865.
Using importance-performance analysis to appreciate satisfaction in hotels
, 866-888.
Legends of service excellence: the habits of seven highly effective hospitality companies
, 889-908.