A grey relation-based model for setting an advertising budget of theme parks, 639-652.
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter, 653-675.
Impact of time orientation on the strategic behavior of Thai and American hotel managers, 676-691.
Implementing the marketing concept in travel organizations: the important moderating influence of perceived organizational support, 692-717.
An analysis of customers' e-complaints for luxury resort properties, 718-729.
Recovery strategies for service failures: the case of restaurants, 730-740.