Baranishyn, Mike
      Customer service in the face of flight delays / Mike Baranishyn, B. Andrew Cudmore, Tim Fletcher.

* znanstveni članak
* airline satisfaction * attribution theory * tarmac delay * timing and accuracy of announcements

1. Cudmore, B. Andrew
2. Fletcher, Tim


U: Journal of vacation marketing : an international journal. Vol. 16 (2010), No. 3. - 201-215.

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