Weber, Karin
      Service failure and recovery in a strategic airline alliance context: interplay of locus of service failure and social identity / Karin Weber, Beverley Sparks. - 2010.

KST: 2254; KST: 433; KST: 216-2
* zračni promet * turizam i socijalni aspekti * kvaliteta u turizmu
* znanstveni članak
* service failure * alliances * locus of causability * social identity

* air transportation * tourism and social aspects * quality in tourism

1. Sparks, Beverley


U: Journal of travel & tourism marketing OTPIS 2021, 2024. Vol. 27 (2010), No. 6. - 547-564.

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