Sign.: 1, TC
Journal of quality assurance in hospitality & tourism. Vol. 11 (2010), No. 2
1.
Pyo, Sungsoo
- - urednik
Inv. br.: č2010/028-2
Assessing the importance and relationships of ratings on user-generated traveler reviews
, 73-92.
Factors influencing customer satisfaction or dissatisfaction in the restaurant business using AnswerTree methodology
, 93-110.
A study of the relationship between hotel informative service settings items and customer satisfaction
, 111-131.
Measuring customer wine satisfaction when dining at a restaurant
, 132-146.