Tsang, Nelson Kee-Fu
      Measuring e-service quality for online travel agencies / Nelson Kee Fu Tsang, Michael T. H. Lai, Rob Law.

KST: 731; KST: 2423-2; KST: 216-2
* rezervacijski i distribucijski sustavi * turističke agencije - detaljisti * kvaliteta u turizmu
* znanstveni članak
* e-service quality * online travel agency * website * perception

* reservation and distribution systems * travel agents - retailers * quality in tourism

1. Lai, Michael T. H.
2. Law, Rob


U: Journal of travel & tourism marketing OTPIS 2021. Vol. 27 (2010), No. 3. - 306-323.

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