Wang, Chen-ya
      An examination of explanation typology on perceived informational fairness in teh context of air travel / Chen-ya Wang, Anna S. Mattila, Albert Bartlett. - 2009.

KST: 4221-1; KST: 2254; KST: 663-1
* percepcije * zračni promet * kontrola učinkovitosti promocije
* znanstveni članak
* explanations * service failure * service recovery * informational fairness

* perceptions * air transportation * tourism efficacity control

1. Mattila, Anna S.
2. Bartlett, Albert


U: Journal of travel & tourism marketing OTPIS 2021. Vol. 26 (2009), No. 8. - 795-805.

---