Kan, Tang-Chung
      Managing quality to influence loyalty / Tang-Chung Kan, Tsai-Fa Yen, Tzung-Cheng (T.C.) Huan.

KST: 216-2; KST: 4221-4
* kvaliteta u turizmu * preferencije
* znanstveni članak
* causal modeling * quality's antecedents * loyalty * relationship investment * justice

* quality in tourism * preferences

1. Yen, Tsai-Fa
2. Huan, Tzung-Cheng (T. C.)


U: Anatolia : an international journal of tourism and hospitality research. Vol. 20 (2009), No. 1. - 75-85.

---