Weber, Karin
      Service failure and recovery in an all-suite hotel/serviced apartment context: a case study / Karin Weber. - 2009

KST: 216-2; KST: 2221
* kvaliteta u turizmu * hotelijerstvo
* znanstveni članak

* quality in tourism * hotel industry

U: Journal of travel & tourism marketing OTPIS 2021. Vol. 26 (2009), No. 2. - 195-199.

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